The Eaglehawk Country House Hotel - Maldon - House Manual

35A Reef St maldon vic 3463

DRIVING DIRECTIONS

From Melbourne: Drive towards Melbourne Airport but take the Calder Freeway (M79) towards Bendigo.  Turn left off the Calder Freeway at Fogarty's Gap Road which is signposted as Maldon.  The Fogarty's Gap Road turn off is approximately 5 minutes past the second Castlemaine exit.  Drive for 12km.  Fogarty's Gap road merges with Maldon-Bendigo Road (be VERY careful when merging with Maldon-Bendigo road).   Turn right into Allans Road (which is sign posted to Cairn Curran reservoir) and drive for 2km then turn left at Reef St. The Eaglehawk Country House Hotel will be on your left.

TRAIN

Victorian VLine trains run regularly to Castlemaine (every 30 mins to hour).  Take a taxi from Castlemaine Railway station to 35A Reef St Maldon.  The taxi ride is approximately 15 minutes and will cost about $40.

 

Check-out

  • Check out time is 10am unless a late check-out is pre-arranged. 
  • Approved functions have a check-out time of 5pm.
  • Wash dishes thoroughly before you leave.  Ensure pots and pans are thoroughly cleaned and all kitchen items are stored in the correct place.  Kitchen cupboards and drawers are labelled.
  • Clean the BBQ (if you used it)
  • Close and lock all windows
  • Turn off all lights
  • Turn off all air conditioners and heaters
  • Don’t worry about making your beds…..all linen is going to be changed.  Stripping the beds will help us a lot. 
  • Lock all doors
  • Have a safe trip home……

Check–in 

  • Prior to your check-in we will provide you with your PIN code to open the hotel doors.  The Eaglehawk features keyless locks on all doors so there is no need for key collection.  
  • Please ensure that you have your PIN code with you and all members of your party are aware how to use the keyless locks.
  • Check in time is from 2pm.  If you’re arriving early you are welcome to leave your bags at the hotel (from 10am) and if the hotel is ready you are welcome to check in early.  Please let us know prior to your stay if you would like to leave your luggage at the hotel prior to check-in. 
  • Check-in on Facebook to The Eaglehawk Country House Hotel - Maldon

 

Lockwood Wireless Lock.jpg

Hotel Doors:

  • Each external door has a lock as shown.
  • Before your stay we will provide you with your PIN number to open the doors.  This PIN number will be valid for the duration of your stay.
  • You must remember your PIN or you may lock yourself out
  • Follow the three step instructions below to open the door.
  • If you experience problems and cannot open the door please contact us by phone as we can open the doors remotely.
  • Please ensure all external doors are locked when leaving the hotel

How to Unlock doors:

How to Lock doors:

 From  outside  the hotel:  1. Touch lock with back of hand or fingers to lock the door

From outside the hotel:

1. Touch lock with back of hand or fingers to lock the door

 From  inside  the hotel:  1. Turn the knob to the right to lock the door.

From inside the hotel:

1. Turn the knob to the right to lock the door.

The A to Z of The Eaglehawk Country House Hotel

Air Conditioning

HEATING:
  • Bedrooms in the accommodation wing have individually
  • controlled panel heaters in each room. 
  • The Bar, Dining Hall, Master bedroom and Kitchen area is centrally heated via the control panel located in the Bar.
  • Conservatory heating is via the reverse cycle air conditioner.  The remote control is located on the wall next to the air conditioner.
  • Use of fire places is strictly prohibited.
  • All bathrooms feature radiant heaters controlled via the light switch.
COOLING:
  • Bedrooms in the accommodation wing are cooled via the evaporative ducted system.  The control panel is located near the front door (on the meter box).  Ensure bedroom windows are open at least 15cm for the cooling to work.
  • The Bar, Dining Hall, Master bedroom and Kitchen area is centrally air conditioned via the control panel located in the Bar.
  • Conservatory cooling is via the reverse cycle air conditioner.  The remote control is located on the wall next to the air conditioner.

beds - Ottoman Beds in Dining Hall

 

Two single beds are located in the dining hall.  These are used as ottomans during the day and convert to single beds at night.  These beds are set up as follows:

1. Pull the ottoman away from the wall (to avoid damaging the pictures) and pull out the lower base section.  It is on casters and will extend the bed base.

2. Unzip the top cushion and flip open.  The cushion top should sit on the bed base revealing the non slip mattress.

3. Fitted sheet, doona and pillow are stored in the white oblong storage box for making up the bed.

Note: 

Please ensure the bed is moved away from the pictures to ensure they are not damaged.

Do not drag the ottoman base across the floor.

 

 

 

 

 

 

BBQ

  • BBQ is located on the rear deck.  The BBQ must be thoroughly cleaned after use.
  • A dirty BBQ will result in your security bond being held to pay for cleaning.
  • Do not use tea towels to operate or clean the BBQ.

Breakages

Please let us know if any items break or fail so we can replace or repair them for the next guests.

Damage to items beyond normal wear and tear or breakage of items beyond minor accidents such as a broken glass etc. will result in your security / damage deposit being held to pay for damaged items.  Please refer to the Terms and Conditions of hire for further information.

candles

Battery operated candles are available in the candelabras on the Dining Table.  These can be turned on and off using the switch under the candle.

CANDLES, FIRE AND NAKED FLAME MUST NOT BE USED ANYWHERE ON HOTEL PROPERTY AT ANY TIME FOR ANY REASON, with the exception of the Pizza oven. 

Catering

Local catering suppliers can be viewed on our Suppliers page

Check-in

Check in is from 2pm.  Early check-in may be available by prior arrangement.

Check-out

  • Check out time is 10am unless a late check-out is pre-arranged. 
  • Approved functions have a check-out time of 5pm.

Chromecast

Chromecast is available from the Conservatory TV.  Cast to the ‘Conservatory’ from your mobile device.

Coasters

Ensure you use coasters under ALL glasses and cups/mugs.  Repair of stains on furniture (tables etc.) will be deducted from your bond.

Coffee Machines

Two espresso coffee machines are available for your use.  A Nespresso pod machine and a Miele fully automatic espresso machine.

Kitchen Aid Nespresso Coffee Pod Machine

  • Use Nespresso compatible pods only
  • Fill the water tank with cold fresh water only
  • Watch the video on how to use the machine
  • DO NOT place any part of the Kitchen Aid or Milk Frother into the Dishwasher
  • Clean the Milk Frother after each use

Instructions on how to use the Kitchen Aid Nespresso pod machine

How to use the Nespresso milk frother

Instructions for using the Miele espresso machine.

Miele Espresso Machine

  • Please supply your own favourite coffee beans
  • Fill the water tank with cold fresh water only
  • Follow all instructions on the display panel of the machine
  • Do not adjust machine settings
  • If the machine displays a warning that service such as descaling is required, coffee can still be made by pressing the 'ok' button.
  • Watch the video on how to use the machine

 

Confetti and Party Items

No confetti (or rice or similar), glitter, feathers or similar to be used anywhere in the property (indoors or outdoors).  No pins, tape, nails, staples etc. in walls, furniture or fixtures.  No candles may be lit at any time.

Contact

If at any time you need help you can call or email us.  Our contact details are:

Ken: +61 (0)400 588 100

Mark: +61 (0)408 242 269

Email: eaglehawkhotelmaldon@icloud.com

Damage

Refer Breakages

Dishwasher

The hotel features a commercial dishwasher. 

Important Notes:
  • The dishwasher is not to be used by children
  • The door is NOT spring loaded.  Be careful to lower the door gently
  • The unit operates at very high temperature.  Be careful of steam burns
  • NEVER open the door while a wash cycle is running
  • Don’t over stack a wash tray otherwise items will not wash correctly.
  • Each cycle only takes 3 minutes
Operation:
Commercial Dishwasher control panel.png
  1. Press the Power Switch on/off button and wait for the Wash and Rinse lights to illuminate (up to 10 minutes).
  2. Add 1 scoop of dishwashing powder into base of dishwasher (place it on the filter trays). 
    NOTE: Dishwashing powder only needs to be added every 10-15 wash cycles.
    Load a wash tray (the blue plastic trays) with items to be washed
    Wash like items together, i.e., glasses in one wash, plates in a separate wash, etc
    Remove food scraps from crockery and rinse items (including cutlery) before stacking in wash tray
    Use the cutlery basket and always stack with cutlery facing upwards
    DO NOT overload the trays
  3. Open door and slide the wash tray into the machine.  Close door
  4. Press the start 3 button.  The wash and rinse cycle will run for 3 minutes.
  5. When the green run light goes out the wash is finished.
    Check the items in the wash tray are clean.  Repeat steps 3 & 4 if further washing is required.
    Avoid steam burns when opening the door
    Be aware that the dishes will be very hot
    A drying cycle is not included.   The washed items will be very hot and just need a quick wipe (with tea towel) before being packed away.
  6. Repeat steps 3 – 6 for the next cycle
End of Day Procedure:

End of Day Procedure to shutdown Dishwasher:

  1. Open the door fully
  2. Press the drain button to start flushing the machine and remove the green/blue tube from the water tank and rinse it (wait for the hot water to drain from the top of the green/blue tube before removing it, to avoid burns)
  3. Remove the 2 filter trays at the bottom of the machine and rinse in kitchen sink. 
  4. When the machine has finished draining, insert the blue/green tube back into the base of the water tank and insert the filter trays.
  5. Press the on/off button to switch machine off before closing the door.

drinks fridge

The commercial drinks fridge in the Bar is for use only by approved functions.  

The bottom right compartment of the refrigerator can be set up as a drinks fridge.  To change this compartment between a freezer and drinks fridge press the 'set' button on the front panel associated with the bottom right compartment until the readout changes to '4'.

emergency

In the event of a medical or other emergency, ring 000 and request ambulance, police or fire brigade. 

Refer to 'Smoke Alarms' for evacuation details.

Fireplace

The fireplaces are ornamental only and must not be lit.

CANDLES, FIRE AND NAKED FLAME MUST NOT BE USED ANYWHERE ON HOTEL PROPERTY AT ANY TIME FOR ANY REASON, with the exception of the Pizza oven.

Furniture

Please do not move any furniture in the hotel.  The cost to move furniture back to its original position and any damage caused as a result of moving furniture will be deducted from your security bond.

No pins, tape, staples etc. in walls, furniture or fixtures.

Garbage

The kitchen bin is in the cupboard under the sink.  Bins are also located in each bathroom.  The house bins are emptied into the wheelie bins near the rear gate, (or they may be located on the side street).

  • The yellow lid wheelie bins are for recyclable items (bottles, paper, cardboard etc.). 
  • The dark green lid wheelie bins are for general rubbish items.  Do not dump unbagged items.  All garbage must be bagged.  Garbage bags are in cupboard under the kitchen sink.
  • The light green lid wheelie bin is for garden waste only.  Do not place recycling or general waste in this bin.

Garden

The garden is for everyone to enjoy....including future guests.  Please do not cut flowers or plants from the garden.  Any flowers or plants removed from the garden will incur a $300 fee charged against your security bond.  

There is a herb garden located in the raised circular garden bed.  Please help yourself to small amount by cutting what you want to use.  Do not pull plants out.

Heating

Refer to ‘Air Conditioner’ for instructions on how to set the temperature in each room.

Hot Water

There is plenty of hot water for showers.  Hot water is supplied from instant hot water heaters on each side of the hotel.

ICE

Crushed and cubed ice is available from the fridge door (as well as filtered chilled water).  Use the button on the fridge display to change dispensing from cubed to crushed to chilled water.

Note: After dispensing ice the fridge takes approximately 1 minute to reset before dispensing more ice. 

Internet

Free internet is available

The network name is: Hotel, Hotel-Guest.  A Wifi Extender is located in the Dining Hall with the network name Hotel-Dining

The wifi password for all networks is: eaglehawk

Kitchen

A fully equipped kitchen with refrigerator, oven, microwave, cooktop and dishwasher.  All crockery, cutlery and glassware is provided.  There is also a selection of kitchen food basics (spices etc.) to get you started.  You just need to buy or bring fresh food with you.

Please ensure all crockery, cutlery, glassware, pots and pans are thoroughly cleaned before you depart.  Please use Gumption paste (under the kitchen sink) to thoroughly clean pots and pans.

Laundry

Laundry facilities are available for your use.  Washing detergent and fabric softener is provided. 

A clothesline is available in the courtyard outside the laundry or use the clothes dryer in the laundry.

Makeup / Fake Tan / Hair Dye

Complimentary makeup removers are provided in each bathroom.  Please do not use towels or linen to remove / wipe makeup, spray tan, hair dye etc.  The replacement of soiled or stained towels and linen will be funded from your security / damage bond.

Microwave

Gaggenau operation instruction.jpeg

Basic operation of the microwave requires selection of cooking time (use the dial to select cooking time), the power level (90 to 1000 watts) and then press START.

Music

Music streaming is available in the Dining Hall via your phone, computer or tablet.  Connection for streaming music is available via headphone cable, Wi-Fi or Bluetooth.

Headphone Cable connection

  1. Turn on Pioneer Amplifier by pressing the button in the top left hand corner
  2. Select ‘BD’ as the input source by turning the large left hand dial.
  3. Connect your device to the headphone cable (marked with label).
  4. Open your music app use as normal.
  5. Adjust volume on your device (phone etc) and using the large right hand dial on Pioneer amplifier.

WIFI

  1. Turn on Pioneer Amplifier by pressing the button in the top left hand corner
  2. Select ‘DVD’ as the input source by turning the large left hand dial.
  3. Stream music as follows:

iOS: Airplay to HotelMusicStream

Android: Download ‘ShareON Audio’ from Google Play Store, start music app and go to Now Playing page and press the Speaker icon in the upper left corner and choose HotelMusicStream.

Bluetooth

  1. Turn on Pioneer Amplifier by pressing the button in the top left hand corner
  2. Select ‘CDR/TAPE’ as the input source by turning the large left hand dial.
  3. On the Digitech Audio box (on top of the Pioneer amplifier), press the black button TWICE on the right-hand side of the box.  The blue LED on top of the box will flash.  Pair the device called ‘AA2104’ with your phone, tablet or computer.
  4. Stream music as follows:

iOS: Airplay to AA2104

Android: Download ‘ShareON Audio’ from Google Play Store, start music app and go to Now Playing page and press the Speaker icon in the upper left corner and choose AA2104

Netflix

  • Netflix is available on the Conservatory and Bar TV’s.  To watch Netflix, press the Netflix button on the remote control. 
  • Note: Netflix runs through the internet connection.   Heavy use of the internet may cause Netflix to fail.
  • Do not log out of Netflix or change the login details.

Noise / Neighbours

The hotel is located in a residential area and our neighbours deserve their quiet enjoyment.  Please be respectful and ensure you keep noise, particularly outdoors, to a minimum.

Pantry Items

The pantry is stocked with a wide variety of cooking basics including oils, spices, flour, preserves, tea, coffee, sugar etc etc.  It is an honour pantry so please take what you need to use and leave or replace something for the next guests.

Parking

Two off street parking spaces are available in the carport located adjacent to the motel.  Use the motel driveway to access the carports. Additional parking is available at the front of the hotel (parallel parking) or along the streets around the hotel.  Ensure you follow any street signs and do not park illegally across driveways etc. 

Pizza oven

HOW TO HEAT THE WOOD FIRED OVEN AND COOK PIZZA This video goes over the basics on getting the wood fired oven up to pizza cooking temperatures, as well as the basics to cooking pizza.

The wood fired Pizza oven is available for your use.  The following are the terms and conditions of use:

  1. Please provide your own wood including paper and kindling to get the fire started.  We suggest you buy bags of wood & kindling from a service station.
  2. Do not use tea towels around the Pizza oven
  3. Do not use fire lighters, wax or any liquid fuel
  4. The pizza oven must be cleaned after use.  
  5. Please view the video on how to use the pizza oven.
  6. The pizza oven must not be used by children.

CLEANING INSTRUCTIONS:

  • The oven must be cleaned after use.  Make sure the oven is cold before removing coals. 
  • Remove coals and ash using the Pizza Shovel and in the ash bin located under the pizza oven.
    DO NOT THROW ASH AND COALS INTO THE GARDEN
  • Do not throw water or hose out the pizza oven to clean it
  • Sweep out the oven using the broom located next to the oven.

Power & Lighting

If the power is overloaded at any stage the circuit breaker will trip and turn some of the power off.  The hotel has 2 power supplies, one in each hallway.  Check both power boxes and ensure all trip switches are in the Up position.

Refrigerator

  • The bottom right compartment of the refrigerator is set up as a drinks fridge.  To change this compartment to a freezer press the 'set' button on the front panel associated with the bottom right compartment until the readout changes to '-10'.
  • Ice and filtered water is available from the fridge door.  Note: after dispensing ice the fridge takes approx. 1 minute to reset before you can dispense further ice.
  • Note: the bottom drawer of the freezer compartment (left hand bottom compartment) is for owner use only.
Beko Fridge Panel.jpeg

Refrigerator Panel Controls

Button 1 - Quick Freeze - Do not use
Button 2 - Freezer Temperature - Press until the display is set to set to -18 degrees
Button 3 - Quick Cooling - Do not use
Button 4 - Fridge Temperature - Press until the display is set to 2 degrees
Button 5 - Freezer / Drinks Fridge - To set this compartment to a freezer press the 'set' button until the display is set to -10 degrees.  To set this compartment to a Drinks Fridge, press the 'set' button until the display is set to 4 degrees.
Button 6 - Vacation - Do not use
Button 7 - Lock - Do not use.  If the display shows the padlock symbol, press this button to unlock the display
Button 8 - Water / Ice cube / Crushed Ice Dispenser.  Press this button to switch between Cold Filtered Water, Ice Cubes and Crushed Ice.  To dispense water or ice, press a glass / jug against the back of the dispensing area.  Note: after dispensing ice the fridge takes approx. 1 minute to reset before you can dispense further ice.
Button 9 - Ice Making - press until the display is set to On
Button 10 - Display - If the Display panel is off, press this button to turn it on. 

Security

Please ensure the hotel is kept in a secure state.  Whenever leaving the please ensure

  • All Windows are closed and locked
  • All doors are locked

Do not tamper or cover security devices such as digital door locks or security cameras.  Tampering or covering security cameras will result in cancellation of your stay and eviction without refund.

Smoking

  • Smoking in the hotel is strictly prohibited.   Smoking inside will attract a $300 cleaning and deodorising fee. 
  • Smoking is permitted in the outdoor areas.  Please ensure cigarette butts are disposed of correctly and not thrown in the garden (including pot plants) or on the street.
  • Cleaning of cigarette butts thrown in the garden will be deducted from your bond.

Smoke Alarms

The hotel features hard wired smoke alarms and emergency lighting.  In the event of fire, the alarm will sound throughout the hotel and emergency lighting will illuminate. 

Use the following procedure in the event of fire:

  • The smoke alarms are not connected to the fire department.  Ring 000 and provide details of the fire.
  • Assist any person in immediate danger (only if safe to do so).
  • If safe to do so, close doors to minimise spread of the fire.
  • Attack the fire only if safe to do so.  A fire extinguisher is located in the bar and on the wall in the accommodation wing.
  • Assist with the evacuation of mobility impaired occupants.
  • Move to the Emergency Assembly point located on Franklin street, (adjacent to the Eaglehawk Motel) and stay there until the All Clear has been given.
  • Follow closely the instructions of emergency services personnel.

Note: the smoke alarms can be activated by steam. 

In the event of a false alarm (e.g., burnt toast or steam from the bathroom) the smoke alarms will reset themselves after the cause of the activation has been cleared. 

Supermarket / Food supplies

There is an IGA supermarket located in Main St Maldon.  Open every day to 7pm.  The local butcher is located next door to the IGA supermarket.

Larger supermarkets are located in

  • Castlemaine (10-15 minute drive) – a large IGA supermarket in the centre of town.
  • Bendigo (25 minute drive) – a variety of supermarkets (Coles, Woolworths, Aldi and NQR).

Television

All TV’s use the same remote.  Please do not remove remote controls from each room.  All free to air stations are available.

Note: The conservatory TV has a motorized extension arm.  Use the coloured buttons on the tv remote to extend the TV arm.

  • Red – extend the motorised arm
  • Blue – close the motorised arm
  • Green – turn the screen to the left
  • Yellow – turn the screen to the right

Toiletries

We supply toiletries such as body wash, shampoo and conditioner.  We also supply toilet paper.  Make up soiled towels that are permanently stained will result in your damage deposit being used to replace the damaged towels or linen.

Washing

Refer Laundry

Watering System

The hotel features an automatic gardening watering system for the garden.   Please do not touch the watering system controls (taps, tanks or control panels).

WIFI

Refer to Internet

Things to check before you leave…….. 

  1. Check out time is 10am.
  2. Wash dishes thoroughly before you leave.  Ensure pots and pans are thoroughly cleaned and all kitchen items are stored in the correct place.  Kitchen cupboards and drawers are labelled.
  3. Clean the BBQ and Pizza Oven (if you used either of them)
  4. Close and lock all windows
  5. Turn off all lights
  6. Turn off all air conditioners and heaters
  7. Don’t worry about making your beds…..all linen is going to be changed.  Stripping the beds will help us a lot. J
  8. Lock all doors
  9. Have a safe trip home……